All our Policies and T&Cs for easy reference.
Click on a box or "+" below to learn more.
All our Policies and T&Cs
for easy reference.
Click on a box or "+" below to learn more.
Farleigh Dental elects to provide cover on all clinical dental work/treatment for a period of one year/twelve months from the date carried out.
- It will be the responsibility of the patient (their) to notify Farleigh Dental (our) of any changes to their dental or general health, following dental clinical works/treatment and/or between appointments, which may be considered or prove to be detrimental to the integrity of the dental clinical work/treatments provided.
- The patient will reasonably be expected to follow advice and instructions from their dental professional(s) for care of their dental health, during this period of one year/twelve months, following clinical dental work/treatment.
Exemptions from our provision of one year/twelve months' cover:
- Failure of the patient to follow such advice and instructions may in some cases render our expectation to provide remedial work during the period of one year/twelve months null and void.
- Damage or injury to the clinical dental work/treatment from trauma or such other injury or event experienced by the patient, within the period of one year/twelve months from the date that the clinical dental work/treatment was carried out, shall not be covered by this policy.
As per the UK General Dental Council’s standards and guidance, as a patient of Farleigh Dental, patients have a reasonable expectation of the following:
- To be listened to and have their preferences and concerns taken into account.
- To be treated as individuals and have their cultures and values respected.
- That all members of the dental team will be honest and act with integrity.
- That all aspects of their health and well-being will be considered and they will receive dental care that is appropriate for them.
- To be treated in a clean and safe environment.
- That reasonable adjustments will be made for any disabilities.
- That their interests will be put before financial gain and business need.
- Redress if they suffer harm during dental treatment.
- That their dental pain and anxiety will be managed appropriately.
- To comply with these requirements, we undertake to:
- Always listen to our patients.
- Always treat every patient with the dignity and respect that to which they are entitled at all time.
- Never discriminate against any patient or group of patients on grounds of age, disability, gender or gender reassignment, marriage and civil partnership, pregnancy and/or maternity, race, religion or belief, sex, sexual orientation, nationality, special needs, health, lifestyle or other consideration.
- Always be honest and act with integrity.
- Take a holistic and preventative approach to patient care which is appropriate to each individual patient.
- Always treat patients in a hygienic and safe environment.
- Always treat patients fairly, as individuals and without discrimination.
- Always put patients’ interests before our own or those of any colleague, business or organisation.
- Manage appropriately patients’ dental pain and anxiety.
- Have appropriate procedures in place for patients to seek compensation if they suffer harm.
- Find out about laws and regulations that affect our work, and in turn our patients, and adhere to them.
- This Practice takes a “zero tolerance” approach to threatening and/or violent and/or aggressive and/or harassing behaviour towards our staff, and this is strictly observed by all personnel.
- The aim of this policy is to protect everyone who works at the practice from possible harm or aggressive behaviour. The policy helps to fulfil the practice’s obligations to provide a safe place to work.
- Threatening and/or violent and/or aggressive and/or harassing behaviour towards any member of the Farleigh Dental team is unacceptable in whatever form it takes, for whatever reason, and we reserve the right to report any such behaviour against our employees to the relevant authorities and to take legal action where appropriate.
- In exceptionally rare circumstances, we may find it necessary to terminate our professional relationship with the patient. This may be because of:
- Actions undertaken by the patient, such as unreasonable and/or threatening and/or violent and/or aggressive and/or harassing behaviour towards or violence enacted towards our staff.
- Any reasonable circumstance where we are physically unable to provide further treatment to a patient due to staff illness, patient illness, or where to do so would put either the patient and/or staff at risk of harm.
- Before ending a professional relationship with a patient, we will write to the patient to inform the patient of our decision and our reasons for it. We will wherever possible ensure that arrangements are made for the continuing care of the patient.
1. Introduction to our Data Protection Policy - Farleigh Dental aims to meet the requirements of the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), the guidelines of the UK Information Commissioner’s website, as well as our professional commitments, guidelines and requirements.
- The data controller at Farleigh Dental is: Dr C.G. Barratt
- The Information Governance Lead is: Dr C.G. Barratt
- The Data Protection Officer is: Dr C.G. Barratt
- This Notice is available on the practice website at www.farleighdental.co.uk/policies, at Farleigh Dental's reception, or on request via email by contacting reception[at]farleighdental.co.uk or by calling the practice on 020 8657 4477.
2. Personal data that we hold a. In order to provide our patients with a high standard of dental care and attention, we need to hold certain personal information about you. You will be asked to provide certain personal information when joining the practice. The purpose of us processing this data is to provide optimal dental care to you.
This personal data includes:
- Your past and current dental condition, and in certain circumstances specific medical conditions where such medical condition(s) may impact your dental treatment.
- Personal details such as your age, address, telephone number(s), email address and your general medical practitioner.
- Dental x-rays (radiographs), clinical photographs and study models.
- Information about the treatment that we have provided to you or proposed to provide and the related cost.
- Notes of conversations/incidents that might occur for which a record needs to be kept (such as complaints, investigations, or ongoing treatment).
- Records of a patient's consent to receive treatment.
- Correspondence relating to you with other health care professionals, for example in the hospital or community services.
b. The categories of data we process in relation to our patients are:
- Personal data for the purposes of direct mail/email/text/other reasons, usually for contacting you regarding appointments, treatments or checkup reminders.
- Special category data including health records for the purposes of the delivery of health care.
c. Third Parties:
- We never pass, sell, rent or lease your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential.
- If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared
d. Lawful basis for processing special category data such as patients’ health data:
- Processing is necessary for the purposes of preventative or occupational medicine, for medical diagnosis, the provision of health care or treatment or management of health or services on the basis of United Kingdom law or a contract with a health professional.
e. Lawful basis for processing personal data such as name, address, email or phone number:
- Consent of the data subject (usually, the patient)
- Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract (usually, agreements between the patient and the dental professional or their representative).
3. Why we hold information about you - We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
- Although Farleigh Dental is an independent private practice, we also need to process personal data about you in order to provide care should we need to refer patients to an NHS resource such as hospital, clinical specialist or other specialised resource, or in the event of a request for transfer of a patient's dental records to another practice.
- We may use, with your consent, your mobile phone number and email address to send you reminders of appointments and when a checkup is due. You may withdraw this consent at any time.
4. How we process personal data that we hold about you: a. The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention (M 215) procedure available from the practice.
- You have the following personal data rights:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to erasure (clinical records must be retained for a certain time period).
- The right to restrict processing.
- The right to data portability.
- The right to object.
- Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website (link: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-GDPR/individual-rights/).
b. Here are some practical examples of your rights:
- If you are a patient of Farleigh Dental, you have the right to withdraw consent for any important notifications, newsletters, surveys, marketing or other communication from us.
- You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text.
- You have the right to obtain a free copy of your patient records within one month of request.
- If you are not a patient of Farleigh Dental, you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.
5. Security of information - Personal data about you is held in the practice’s computer system, in a secure remote system ("cloud-based") provided by a third party that we contract with for such storage, and/or in a manual filing system.
- The information is not available or accessible to the public. Access is strictly controlled - only authorised members of staff have access to it.
- Our computer system has secure audit trails and information backups are carried out routinely.
- Our appointed website management agent (DigitalBulldog Web Solutions) does not have access to the practice's computer system or manual filing system and the website is hosted independently of our computer systems with no direct link to our systems.
- Any data requests made to our website management partner for patient information or personal data will be referred to the practice team for consideration or actioning.
- Our website exists as a completely separate system to the practice's computer system.
- Our website management partner may on occasion interact with a correspondent on our behalf in non-treatment matters, such as where an enquiry is made regarding the website or via any social media channels that we may use from time to time.
6. Information Disclosure In order to provide professional and safe dental care, we may need to disclose personal information about you to any of the following:
- Your general medical practitioner.
- A hospital or community dental service.
- Other health professionals caring for you.
- HM Revenue and Customs (HMRC, formerly "Inland Revenue").
- Private dental schemes of which you are a member/subscriber.
- A carer, parent or guardian, where a patient requires a carer, parent or guardian to be present to supervise the patient.
- For law enforcement purposes to law enforcement agencies where required, such as but not limited to where failure to do so would put a patient or other persons at risk, or where a breach of law would compromise our ability to carry out our duties.
7. Comments, suggestions and complaints regarding data processing - Please contact our designated data protection lead, Dr Barratt, at the practice for a comment, suggestion or a complaint about your data processing at reception@farleighdental.co.uk or 020 8657 4477 or by writing to or visiting the practice at 10 Old Farleigh Road, Selsdon, South Croydon, Surrey, CR2 8PB. We take all complaints very seriously.
- If you are not happy with our response to a request or enquiry, or if you require advice, you should contact the Information Commissioner’s Office (ICO). The ICO's telephone number is 0303 123 1113, and you can also chat with an advisor online at the ICO website. The ICO are able to investigate claims and take action against individuals or organisations that are found to have misused personal data. You can also visit their website for information on how to make a data protection complaint. The ICO website can be accessed at https://ico.org.uk/.
1.0 Introduction 1.0 Introduction
Ensuring that customers in vulnerable circumstances are treated not only fairly, but with empathy and sensitivity to their circumstances is a growing priority for the Financial Conduct Authority and other regulators. Vulnerable clients are likely to need additional assistance at some stage in order to avoid detriment (financial or psychological) when attempting to arrange appointments, discussing treatment plans, undergoing treatment, making payments or arranging payment plans . The purpose of this policy is to ensure that the way in which we conduct our business does not have a negative impact on vulnerable customers.
A vulnerable consumer is defined as someone who has personal circumstances that place them at a higher risk of detriment, particularly if a company does not act with the appropriate level of care.
Farleigh Dental is committed to ensuring that all its staff can identify vulnerable consumers, and that they are able to handle a situation involving a vulnerable customer with the required levels of care, attention, and respect. A consumer may find it difficult to make an informed decision about their available options for a variety of reasons. The risk factors that contribute to consumer vulnerability in financial services include:
- low literacy, numeracy, and financial capability skills
- physical disability
- severe or long-term illness
- mental health problems including common mental disorders (CMD)
- low income and/or debt
- caring responsibilities (including operating a power of attorney)
- being ‘older old’ for example over 80, although this is not absolute (may be associated with cognitive or dexterity impairment, sensory impairments such as hearing or sight, onset of ill- health, not being comfortable with new technology)
- being young (associated with less experience)
- change in circumstances (e.g. job loss, bereavement, divorce)
- lack of English language skills
- non-standard requirements or credit history (e.g., armed forces personnel returning from abroad, ex-offenders; care-home leavers, recent immigrants).
Living with a disability, illness or diagnosis does not in itself make someone vulnerable. In the context of financial services, it is the person’s situation and barriers to accessing such services that may make them vulnerable. Equally a person may be vulnerable without any disability, illness or diagnosis, for example if they are recently bereaved or frail.
2.0 Identifying Vulnerable Consumers 2.0 Identifying Vulnerable Consumers
For staff to correctly address the needs of a vulnerable consumer, it is important to be able to identify them.
Risk factors that can help to identify a vulnerable consumer include illness, disability, illiteracy, bereavement, and other impairments as indicated above. The client may have indicated a vulnerability in correspondence or one or more of the following indicators may become apparent during a telephone conversation or meeting.
key indicators that often highlight a risk factor include:
a) Can the client hear everything you are saying, and do they understand what you are saying? Do they ask you to slow down or to speak louder? Are you sure they have heard and understood all the relevant details? Do they ask you to clarify any details or advise they do not understand terminology being used?
b) Does the client stay on topic and hold a conversation that is coherent, or do they appear distracted or confused? Do the clients’ responses remain relevant and are their questions typical for the discussion being had?
c) Does the client take an unusually long amount of time to answer a question that suggests they are struggling to process the information provided to them?
d) Does the client indicate they may have a disability or impairment based on their voice, pronunciation, breathing, hearing or ability to understand the conversation? Are they coherent and fluent in the language being used?
3.0 Dealing With Vulnerable Consumers
3.0 Dealing with Vulnerable Consumers
Just because somebody is vulnerable does not automatically mean that they are unsuitable for the products and services the firm supplies. As soon as we think we may be engaging with a vulnerable consumer we should take care to adhere to the requirements set out in this policy.
When dealing with vulnerable consumers staff must remain aware of the following guidelines:
a) Remain patient and empathetic; do not rush the client, interrupt, or appear impatient. Allow the consumer to arrive at their own decisions and process the information sufficiently.
b) Ensure the client is able to hear and understand what you are saying, ask the client to explain their understanding of what you are telling them, or include questions as frequently as possible to ensure they are aware of and understand what is being discussed.
c) Allow the client to explain thoroughly; do not assume you already know what their requirements or needs are, and do not finish off their sentences which often implies you are rushing them to progress the conversation. Listen carefully to the client and remain conscious of any absence of understanding, hints at unawareness, or forgetfulness of topics already discussed.
d) Clarify that the consumer is comfortable with the standard and method of communication and offer to provide details in an alternate format such as via post or email for clarity. Before acting on a vulnerable consumer’s advice, ask if there is anybody else they need to speak to about their decision.
When a vulnerable customer has been identified a relevant note should be added to their record ensure awareness extends to all staff within the company who deal with the client. It is important that we maintain a consistent level of service, and that a vulnerable consumer receives adequate care irrespective of which staff they liaise with. Any such notes should describe the reasons for the assessment of the customer as vulnerable and be respectful.
Mental capacity
Mental capacity relates to the ability of the individual to understand and to retain and evaluate relevant information in order to be able to decide based on that information.
If a member of staff believes that a vulnerable consumer is unable to decide for themselves, they should attempt to identify a carer or next of kin who is authorized to act on their behalf with respect to their financial affairs. in many cases, a parent or spouse will represent the interests of the vulnerable consumer. All staff members who deal directly with clients, regardless of department or position, must familiarize themselves with this policy and ensure they understand it completely.
Product literature
It is acknowledged that there are limits to what we can reasonably do to form a view as to whether a customer has, or may have, some form of capacity limitation. However, it is good practice, in product literature provided to customers prior to providing a relevant product or service, to invite customers to disclose (on a voluntary basis) whether there are any issues relating to their health or general well-being which may be relevant to the consideration of any product or decision by the firm. Any such invitation should make clear that the information provided will be used solely to facilitate an informed service being provided.
If a customer provides information which indicates that he does, or may, have some form of mental capacity limitation that might impact on his ability to make an informed decision, this should not lead to him automatically being denied access to the product or service being sought. It should act as a trigger for us to consider what reasonable steps might be taken in order to amend our usual processes to ensure that the customer is treated fairly and a positive outcome result for the customer.
4.0 Product Governance 4.0 Product Governance
The design and distribution of new products will consider the requirements of vulnerable customers and this will include collecting relevant management information to monitor the company's performances in treating vulnerable customers in accordance with the requirements set out in this policy.
5.0 Training 5.0 Training
Our Vulnerable customer Lead is Dr Cavan Grant Barratt . All staff undergo training courses on safeguarding vulnerable customers during our induction process and annually with all staff. A review of the policies relating to safeguarding and vulnerable customers is carried out annually.
6.0 Additional Support
6.0 Additional Support
If we identify a customer who may be in need of specialist advice which we are unable to offer, we will refer them to, or we will seek guidance from an appropriate organisation such as:
- Stepchange
- Money Advice Trust
- CAB
- Samaritans
- Age UK
- Alzheimers Society
- Mind
Sources of guidance we refer to:
- Equality Act 2010
- Mental Capacity Act 2005
- CONC 2.10 Contact with customers
- Mental Capacity Guidance
- Irresponsible Lending Guidance
- MALG Consumers with mental health problems & debt
- MALG 12 steps to treating vulnerable consumers fairly
You can view and download a printable PDF/digital copy of the Farleigh Dental Payment Plan Terms and Conditions of Registration by clicking here. This will open in a new window or tab, depending on your device.
Payment Plan Terms and Conditions
Overview
The following make up the terms and conditions of your registration under our Dental Payment Plan (hereafter "Dental Plan") at Farleigh Dental. It is recommended that you read them carefully. These Terms are between you, the Patient, and your Dental Practice. This document is to be read in conjunction with the current Dental Plan promotional literature available from your Dental Practice. Please remember, the agreement is with your dentist and cannot be transferred to another practice or dentist. The direct debit you have in place to cover the cost of your payment plan constitutes your agreement to the terms outlined herein. It is your responsibility to attend at the agreed frequency as per your Dental Plan level. Failure to do so will not result in any refunds being issued and/or your Dental Practice reserves the right to apply a failure to attend fee.
The Dental Plan is a pre-payment scheme to spread the cost of your ongoing preventative dental care on a rolling basis, and to provide additional discounts and benefits to Dental Plan members as described in the current Dental Plan promotional literature.
Monthly Fee and Direct Debit collection:
Payment will be collected by Direct Debit. Payments will be collected until you cancel your Dental Plan in line with the cancellation notice required. Direct Debit payments will be collected on or around the 1st of the month. Should a collection fail for any reason, we will represent and attempt to collect payment again 10 days later.
Plan Membership:
Membership of the Dental Plan will commence on receipt of the first payment, unless otherwise agreed with your Dental Practice.
Amendments to Plan Fees:
The Dental Practice may increase the cost of your Dental Plan at any time by giving a minimum of 10 days' notice, but usually one months' notice. Your practice will typically review Dental Plan pricing once per annum. It is your responsibility to make sure your contact details are correct and up to date at all times.
Plan Cancellation:
You may cancel your plan by giving a minimum of one months' notice in writing to your Dental Practice outside of any initial term. The initial term of your Dental Plan is 12 months from the date of joining.
Non-payment:
Should your regular payment go unpaid, the Dental Practice will contact you to try and collect any outstanding payments due.
Failure to attend appointments:
- You will be reminded of your booked dental and hygiene appointments by e-mail.
- If we don’t hold a current e-mail address for you, please inform reception.
- You are responsible for supplying us your current correct email address and contact details.
- You are responsible for keeping appointments made with your dentist and/or hygienist, a missed appointment fee of £35.00 per 30 minutes will be charged should you fail to attend a booked appointment.
- You must ensure that you also attend your dentist for regular examinations, receive the treatment your dentist advises and you must promptly inform your dentist of any injury, problem or other material matter affecting your oral health; if you fail to ensure any of this you will be liable to pay any fee reasonably charged for treatment necessary to restore your oral health, which could otherwise have been avoided.
Global Dental Accident and Emergency Scheme:
Details of the Global Dental A&E Scheme, included as a benefit of your Dental Plan, are available at www.globaldentalscheme.co.uk .
Complaints:
If you have any concerns regarding the care or service provided that have not met your satisfaction, please refer to the Practice's complaint procedure for guidance on addressing the issue.
Dr C G Barratt Limited t/a Farleigh Dental, 10 Old Farleigh Road, South Croydon, Surrey, CR2 8PB.
Telephone: 020 8657 4477. Email: reception@farleighdental.co.uk
a: Complaints Policy
- At Farleigh Dental, we want our patients to be happy with the service we provide, and we welcome all comments and feedback to enable us to maintain the highest standards of service. If, however, you are not happy with the service we have provided to you, we would like to know so that we can remedy the situation.
- The practice takes complaints very seriously and when a complaint is made, we ensure that it is dealt with promptly, professionally and courteously so that a resolution is reached as quickly as possible. Our complaints policy is based on those objectives.
- When responding to a complaint, we aim to treat you the way we would like to be treated if we were in that position. We would expect courtesy, politeness and professionalism, as should you from us.
- We aim to respond to any complaints made effectively and ensure that we take the opportunity to learn from the experience and improve our service to ensure it does not happen again.
- The person responsible for dealing with any complaint about the service which we provide at Farleigh Dental is our practice director, Dr C.G. Barratt. Please direct any complaints in the first instance to:
By post: Dr C.G. Barratt, Farleigh Dental, 10 Old Farleigh Road, Selsdon, Surrey, CR2 8PB
By phone: 020 8657 4477
b: Complaints made verbally
- If a patient makes a verbal complaint, we will listen to and offer to refer the patient or their representative(s) to the practice director without delay.
- If the practice director is not available at the time the complaint is made, then the patient or their representative(s) will be advised when they will be able to talk to the practice director or representative, and arrangements will be made for the practice director or representative to contact the patient or their representative(s) at the earliest convenience.
- The member of staff receiving the complaint will take brief details of the complaint along with contact details and pass them on to the practice director for action at the earliest possible opportunity.
- Farleigh Dental maintains records of any verbal complaint received.
c. Complaints made in writing
- When a complaint is made in writing or by email, the letter or email will be passed to the practice director without delay. Complaints regarding any aspect of clinical care will normally be referred to the lead practice dentist, Dr Barratt.
- We will acknowledge the patient’s complaint in writing and enclose a copy of our complaints policy as soon as possible, this is normally within 7 days.
- We will investigate the complaint and respond to the complainant normally within 28 days of receipt of the complaint.
- If for any reason we are unable to investigate the complaint within this timeframe, we will notify the complainant in writing, giving reasons for the delay and a revised timeframe within which the investigation will be completed.
- We will confirm the decision about the complaint as soon as possible after completing our investigation, in writing. This may or may not include notice of any action taken, depending on professional confidentiality and any restrictions imposed by law.
- Farleigh Dental maintains full and comprehensive records of any written complaint received.
d. Complaint result resolution
- If the complainant is not satisfied with the result of our procedure then a complaint may be made to the Dental Complaints Service. The Dental Complaints Service is are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently. The Dental Complaints Service provides a free and impartial service funded by the General Dental Council, the organisation that regulates dental professionals in the UK: The Dental Complaints Service can be contacted Monday to Friday between 9am and 5pm. Calls to the Dental Complaints Service cost the same as a local call. Telephone: 020 8253 0800 (Monday-Friday 9am-5pm). Website: click here (this link will open in a new window, Farleigh Dental are not responsible for the content of external websites).
Of course we welcome comments that are not complaints too!
Whether it’s about the range of reading material in our waiting room, suggestions for additional services or products we could offer or simply to ask us a question, you can email us at reception(at)farleighdental.co.uk.
For professional organisations wishing to contact us, such as suppliers etc, email us at reception(at)farleighdental.co.uk
1. Terms and definitions used in this policy - In this agreement, we will use specific terms to identify specific items:
- “Content”: refers to any text, graphics, images, audio, video, software, data and/or any other form of information capable of being stored on a computer - or other device capable of displaying it - that appears on or as part of our Website.
- “Farleigh Dental”, “Farleigh Dental practice”, “Our”, “We”: refers to Farleigh Dental practice of Selsdon, South Croydon, Surrey, CR2 8BP and their appointed representatives.
- “DigitalBulldog Web Solutions”, “DigitalBulldog”, “DBWS”: refers to DigitalBulldog Web Solutions, the website management agent contracted by Farleigh Dental to design, build, manage, maintain and update this Website.
- “Service”: refers to, collectively, any online tools, services, treatments or information that Farleigh Dental chooses to make available through this Website at any time, now or in future.
“User”, “Users”, “Visitor”. “Visitors” (generally “Visitor” or “Visitors”): refers to any third party, such as a Visitor to our Website, that accesses our Website, who is not employed by Farleigh Dental or DigitalBulldog Web Solutions.
“Website”: refers to the website you are currently on - www.farleighdental.co.uk or farleighdental.co.uk - and any subdomains of the aforementioned site unless expressly excluded by terms and conditions applied to those subdomains.
- Our Privacy & Cookies Policy governs the manner in which the owner of this website, Farleigh Dental (and by extension their contracted website management agent, DigitalBulldog Web Solutions) collects, uses, maintains and discloses information collected from Visitors (that’s you, visiting our website) to our website farleighdental.co.uk (that’s this site).
- This privacy policy applies to our Website and any product or Service offered by Farleigh Dental via this Website.
- This policy constitutes an agreement between the visitor (you) and the website owner (Farleigh Dental practice and/or DigitalBulldog Web Solutions on behalf of Farleigh Dental practice).
- Your agreement to comply with and be bound by this policy is deemed to be affirmed when you first visit our Website.
- If you do not wish to be bound by these terms and conditions, you should stop using our Website immediately.
2. Intellectual Property and Protection Intellectual Property and Protection:
- Subject to the exceptions outlined below in Clause 3 of these Terms and Conditions, all Content included on the Website, unless uploaded by Visitors, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layouts, is the property of Farleigh Dental practice, our contracted website management agent DigitalBulldog Web Solutions, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other applicable laws.
- Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless provided as a downloadable item (such but not limited to Payment Plan information) unless otherwise indicated on the Website and unless given express written permission to do so by Farleigh Dental practice and its appointed website management agent DigitalBulldog Web Solutions.
3. Third-Party Intellectual Property - Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
- Subject to Clause 4 (below) you may not reproduce, copy, distribute, store or reuse in any other fashion or make available to others such material unless otherwise indicated on the Website as available for download or unless given express written permission to do so by the relevant manufacturer or supplier.
4. Fair Use of Our Intellectual Property Unless otherwise indicated as available for download and/or reuse and/or redistribution, material from this Website may only be reused and/or redistributed with the express written permission of Farleigh Dental ltd and/or DigitalBulldog Web Solutions unless any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
5. Linking to Third-Party (Other) Websites - Our Website may contain links to other websites. Unless expressly stated, these sites are not under the control of Farleigh Dental practice or that of our affiliates or that of our appointed Website management agent.
- We neither accept nor assume any responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
- The inclusion of a link to another site on this Website does not imply any endorsement of the third-party websites themselves or of the owners of a third-party website.
- We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
6. Linking to this Website - Parties wishing to place a link to our Website on a third-party site may do so only to the homepage of our Website - www.farleighdental.co.uk or farleighdental.co.uk - without first requiring permission.
- For security purposes, “deep linking” - links to specific pages within our Website - requires the express permission of the appointed Website Management Agent, DigitalBulldog Web Solutions. In the first instance, contact webteam(at)farleighdental.co.uk and your request will be processed by the relevant team.
7. Integrated Privacy Policy - Use of our Website is governed by our Privacy Policy which is hereby integrated into these terms and conditions via this reference with this update to Our Terms & Conditions.
- Sharing your personal information: Farleigh Dental and our website management partner DigitalBulldog Web Solutions abide by strict rules under which we do not sell, trade, or rent any personal identification information of our visitors to others except where required to do so for reasons of law enforcement or judicial order. We may share generic aggregated demographic information not linked to any personal identification information (anonymised) regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
- Cookies: A cookie is a piece of data stored on the user’s computer tied to information about the user. We use cookies on our Website. These cookies track usage of the site for security and, analytics purposes only.
- Cookies do lots of different jobs including letting you navigate effectively between pages, storing your preferences, and generally improving your experience on a website. Cookies are intended to make the interaction between you and the website faster and easier. If a website doesn’t use cookies or if you don’t allow them, it will think you are a new visitor every time you move to a new page on the website – for example, if a site needs you to sign in and you then go to another page, it won’t recognise you and it can’t keep you signed in.
- Some websites will also use cookies to enable them to target their advertising or marketing messages more effectively, for example based on your location and/or browsing habits.
- Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
- We use the following type of cookies:
- Essential cookies: these cookies are essential to the provision of our Website.
- Functionality cookies: these cookies help us remember choices you have made while on our website, remember your preferences, and personalize your experience on our Website.
- Analytics and performance cookies: these cookies help us collect statistical and analytical usage to help up analyse website usage.
- Social media cookies: These cookies allow you to interact with content on certain social media platforms, such as “liking” our articles and/or interacting with any social media widgets on our site (such widgets may or may not be active at any given time). Depending on your social media setting, the social media network will create a record of this and may display your name or identifier in relation to this action.
- If you don’t want cookies to be set:
- Some people find the idea of a website storing information on their computer or mobile device a bit scary, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions on many websites.
- To find out how to change your cookie and privacy preferences, we recommend the following website, AboutCookies.org and view the instructions specific to your web browser (the link will open in a new window).
- Personal identification information:
- We may collect limited personal identification information from our visitors in a variety of ways, including, but not limited to, when you visit our website, fill out a form, and in connection with other activities, services, features or resources we make available on our website.
- Visitors may visit our website anonymously if their settings allow them to do so.
- We will collect personal identification information from visitors only if they voluntarily submit such information to us, such as our online forms.
- Visitors can always refuse to supply personally identification information, except with the understanding that doing so may prevent them from using some of the features of our website or - for example - render us unable to respond to a question you have asked us by email.
- Non-personal identification information:
- We may collect non-personal identification information about our visitors whenever they interact with our website.
- Non-personal identification information may include things like the browser you’re using (IE, Firefox, Chrome etc), the type of computer and technical information about visitors’ means of connection to our website, such as the operating system, the Internet service provider used, and other similar information.
- How we use collected information: Farleigh Dental may collect and use visitors’ personal information for the following purposes:
- To improve our website
- We may use feedback you provide to improve our products and services.
- To respond to communication initiated by Visitors to our Website.
- How we protect your information:
- We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website.
- No patient information is stored on this Website at any time. Information supplied by correspondents using the Website's contact form - names, details and messages and other details - are processed automatically and dispatched to the Practice email account, and such information is not stored on the website at any time.
- Our website is intended to create as secure of an environment as possible for visitors and is regularly scanned for security purposes against intrusion.
- Sharing personal identification: We do not sell, trade, or rent any personal identification information of our visitors to others except where required to do so by law. See also: Code of Practice and Data Protection sections on this page.
8. Disclaimers - Although every reasonable effort has been made to ensure that the information provided on this Website is accurate and up to date, Farleigh Dental practice and its appointed Website Management Agent, DigitalBulldog Web Solutions, make no warranty, guarantee or representation that this is the case.
- We make no guarantee of any specific result by the use of our services.
- Farleigh Dental practice and DigitalBulldog Web Solutions make no warranty or representation that this Website will meet the requirements of any specific Visitor (though we endeavour to ensure a best-effort is met), that it wall be of satisfactory quality (though we endeavour to ensure a best-effort is met), that it will be fit for purpose (though we endeavour to ensure a best-effort is met), that it will not infringe the rights of third parties (though we endeavour to not do so), that it will be suitable for all ages (though we endeavour to ensure a best-effort is met), that it will be compatible with all systems (though the Website is regularly tested against browsers from 2010 onwards), or that it will be secure (though we endeavour to ensure a best-effort is met).
- This Website and the information included therein is not designed with commercial purposes in mind. Commercial use of the Content of this Website is forbidden under Section 2 of these Terms & Conditions. Any such use for commercial reason or gain constitutes a breach of these Terms & Conditions and Farleigh Dental practice makes no representation or warranty that this Content is suitable for use in commercial situations or that it constitutes accurate data and/or advice on which business decisions can be based.
- No part of this Website is intended to constitute specific advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind, though we will endeavour to ensure a best effort is made that information is medically and factually correct.
- Whilst every effort has been made to ensure that all descriptions of services available from Farleigh Dental practice correspond to the actual services available, Farleigh Dental Practice is not responsible for any variations from these descriptions caused by, but not limited to, changes in supplier, device, technology or other such variation.
- Farleigh Dental reserves the right to change the availability of any product or treatment listed or the fees incurred for such on this Website, prior to the Website being updated with any relevant changes to that information.
- Visitors, current patients and prospective patients are advised to check with Farleigh Dental as to the availability of products and/or treatments and relevant pricing prior to commencing treatment or making any purchases of cover, treatments or other transaction.
- This Website does not target people below the age of 18, and our treatments are strictly available only to those aged 18 or over unless under a Care Plan for Children, where parental or guardianship consent may be required unless exempt by law or by reason of legal emancipation.
- By visiting this Website, you hereby confirm that you are 18 years of age or older unless exempt under subsection i.
9. Availability of this Website and Products/Treatments shown - The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or fault. To the maximum extent permitted by the law we provide no warranties (either express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
- Neither Farleigh Dental ltd and their appointed Website Management Agent accept any liability for any disruption to or non-availability of the Website resulting from external or third-party causes including, but not limited to, ISP equipment failure, failure of the Visitor’s equipment, host equipment failure, communications network failure, power failure, malicious behaviour, natural events, acts of war, "acts of God", legal restrictions or censorship, or any combination of such.
10. Limitations of Liability - To the maximum extent permitted by law, Farleigh Dental practice accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained herein.
- Visitors are to be aware that they use this Website and Content displayed therein entirely at their own risk.
- Nothing in these terms and conditions excludes or restricts Farleigh Dental practice’s liability for death or personal injury resulting from any negligence or fraud on the part of Farleigh Dental practice.
11. Changes to these Terms & Conditions - We reserve the right to add to or change these Terms & Conditions at our sole discretion, without prior prior notice to you.
- If we change these terms and Conditions we will instruct our website management agent to post the new Terms & Conditions on the Website at the earliest available opportunity. Please visit these Terms and Conditions on a regular basis to make sure you have read and are familiar with the latest version. These Terms & Conditions were last revised on the 22nd of February 2023.
12. Contacting us about our website If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact the website team at:
webteam(at)farleighdental.co.uk.
This document was last updated on 22nd of February 2023.
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