Welcome to Farleigh Dental

CONTACT US  reception@farleighdental.co.uk Phone: 020 8657 4477 10 Old Farleigh Road, Selsdon, Surrey, CR2 8PB
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Privacy Policy/Cookies
Our Code of Practice

Data Protection
General Dental Council

Farleigh Dental complies with the guidelines for the dental industry set by the GDC.

Farleigh Dental is registered with the Care Quality Commission.

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Dr C.G. Barratt & Associates
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Our Code of Practice

1. Violence, aggression and harassment policy

This Practice takes a “zero tolerance” approach to threatening, violent, aggressive and/or harassing behaviour towards our staff, and this is strictly observed by all personnel. The aim of this policy is to protect everyone who works at the practice from possible harm or aggressive behaviour. The policy helps to fulfil the practice’s obligations to provide a safe place to work. Violence and aggression towards any member of the Farleigh Dental team is unacceptable in whatever form it takes, for whatever reason.

2. Patient expectations policy

As per the UK General Dental Council’s standards and guidance,  a patient of Farleigh Dental, patients have a reasonable expectation of the following:

To comply with these requirements, we undertake to:

3. Our right of termination of treatment

In exceptionally rare circumstances, we may find it necessary to terminate our professional relationship with the patient.  This may be because of:

4a. Complaints policy

At Farleigh Dental, we want our patients to be happy with the service we provide, and we welcome all comments and feedback to enable us to maintain the highest standards of service. If, however, you are not happy with the service we have provided to you, we would like to know so that we can remedy the situation.

By post: Dr C.G. Barratt, Farleigh Dental, 10 Old Farleigh Road, Selsdon, Surrey, CR2 8PB

By phone: 020 8657 4477

4b. Complaints made verbally

If a patient makes a verbal complaint, we will listen to and offer to refer the patient or their representative(s) to the practice director without delay.

4c. Complaints made in writing

When a complaint is made in writing or by email, the letter or email will be passed to the practice director without delay. Complaints regarding any aspect of clinical care will normally be referred to the lead practice dentist, Dr Barratt.

4d. If a patient is not satisfied with the result of our procedure

If the complainant is not satisfied with the result of our procedure then a complaint may be made to the Dental Complaints Service.

5. Comments, suggestions & feedback

Of course we welcome things that are not complaints too!

Whether it’s about the range of reading material in our waiting room, suggestions for additional services or products we could offer or simply ask us a question, you can email them to us at reception(at)farleighdental.co.uk.

For professional organisations wishing to contact us, such as suppliers etc, email us at professional(at)farleighdental.co.uk

See also:

Data Protection Policy

Website Privacy & Cookies Policy

As a patient at Farleigh Dental, you’re free to choose to pay for each treatment received as you have it (pay per treatment), or join our in-house payment plan scheme.

Payment Plans